Our Frequently Asked Questions

When will my order ship?

We typically ship orders in 1-3 business days of being received, Mondays-Fridays during standard business hours (9am-5pm). With expedited shipping, orders received before 12pm Monday-Friday will be processed the same day.

If for any reason an order is placed and we are sold out of inventory, we will advise you by next business day. When experiencing higher than normal order volumes, shipping may take longer than expected. Phillip Gavriel reserves the right to modify shipping dates if necessary.

Do I need to sign for my package when it's delivered?

Yes. We require a signature upon delivery of your order through our shipping partners. This is to ensure your order arrives safely to you or to a person you trust on your behalf.

How can I check the status of my order?

If your order has shipped, you'll receive a tracking number to track your order's delivery. If it hasn't shipped yet, reach out to us with your order number.

When will I receive my order?

Depending on your location, orders will typically be delivered between 1 and 5 business days. Orders with "expedited shipping" selected will be sent using 2-day business shipping.

What is your Return Policy?

We offer a 30-day Return Policy on unworn pieces. To request a return label, please email customercare@phillipgavriel.com or visit here with your order number, the item you are returning, and the details of the reason for your return.

When your return is approved, we can provide you with a prepaid shipping label to mail your item back to us. When using our prepaid shipping label, $9.99 will be deducted from your refund.

Please note that sale items purchased online are final and not eligible for returns.

Do gift cards purchased through Phillip Gavriel expire?

There is currently no expiration period for gift cards that are purchased or gifted on our website. Please contact us if you need a custom amount.

Occasionally, we will offer promotions and/or discounts on gift cards. Please note that if gift cards are attached to an offer and the jewelry purchased under that offer is returned, the awarded gift card amount will be voided or adjusted accordingly to the net purchase amount.

How should I handle my jewelry?

All Phillip Gavriel pieces are crafted using precious metals and natural gemstones and diamonds. Please handle your pieces with care, and do not expose them to harsh or extreme heat, cold, humidity, chemicals, or perfumes. Refer to our Materials and Jewelry Care page for more information.

What is Phillip Gavriel's warranty on purchases?

All Phillip Gavriel pieces are guaranteed for 6 months. Exposure to extreme conditions such as water, chemicals, heat, or accidental damage will void the warranty.

Does Phillip Gavriel offer repairs?

If a Phillip Gavriel piece fails within 6 months of the original purchase date during normal wear due to a defect in material or workmanship, we will repair it with like-quality materials at no cost.

If a piece is damaged after the first 6 months or if we deem the damage outside of normal wear, we will do our best to try and repair the piece at an additional cost. Please contact our customer service for more information.

Purchasing Through Authorized Retailers

If an item is purchased through an authorized retailer, please contact the retailer directly. Only authorized retailers may extend our warranty.

See our store locator for a list of retailers.

Operations

Phillip Gavriel operates in partnership with a third party company to ship your pieces, doing business as Jewelry Affairs. You may see documentation on your invoice or order paperwork containing either name of business.